At Feel-IT, we quest for excellence!
24/7 SERVICE DESK
We provide round-the-clock support to businesses of all sizes. Our team of skilled professionals is available 24 hours a day, 7 days a week to help you with any IT issues you may encounter.
We understand that technology is an essential part of modern business, and downtime can be costly. That’s why we offer 24/7 Service Desk support to ensure that your business can continue to operate smoothly, even outside of regular business hours.
Our team of experts has years of experience in IT support and can handle a wide range of issues, from simple software updates to complex system failures. We use the latest tools and technologies to diagnose and resolve issues quickly and efficiently, ensuring that your business experiences minimal downtime.
01
INCIDENTS AND REQUESTS
02
REMOTE SUPPORT
03
TRACKING / REPORTING
HOW WE WORK
- Our Process
24/7 service desk services are an essential component of modern businesses and organizations, providing round-the-clock support to address customer needs and ensure uninterrupted operations.
Whether it's an IT service desk or a customer support desk, these services play a crucial role in maintaining high levels of customer satisfaction and resolving issues promptly.
At its core, a 24/7 service desk functions as a centralized hub where customers, clients, or employees can seek assistance, report problems, or request information at any time of the day or night.
These service desks are staffed by a dedicated team of skilled professionals who possess in-depth knowledge of the company's products, services, and systems. They are trained to handle a wide range of inquiries, technical issues, and troubleshooting tasks efficiently.
CUSTOMERS
// our clients
Review of customers
Virginie Brault
Best Restaurants Paris
Feel-It Services est notre partenaire depuis plusieurs années maintenant. Ce que nous apprécions le plus est leur extraordinaire réactivité et leurs connaissances tant au niveau développement que de la maintenance. Nous avons eu quelques épisodes urgents à gérer, que ce soit tardivement dans la journée, durant le weekend ou les vacances : il a toujours quelqu'un qui nous a répondu et nous a aidé ! Le fait d'être basé en Roumanie leur permet de nous offrir des tarifs intéressants sans en amoindrir les performances. De vrais partenaires !
Michaël Benchetrit
Intervyo Israel
Feel IT has been an incremental asset in our company's evolution. They have consistently demonstrated great capability in delivering high quality results in the face of significant technological challenges. We warmly recommend Feel IT to any company wishing to find highly professional technical partners who are both loyal and friendly, and willing to go that extra mile!
Benjamin Benita
MuseumWeek France
I discovered a very reliable, reactive and efficient team of IT experts whom not only provide high quality developments for our websites, but also recommendations based on our requests. It’s not only a service that feel-IT provides, you will also build a trustful relation!
Maor Bolokan
Elyotech LTD
Feel IT is a great help for our business, they deliver great IT developers and dedicated HR, their processes, supervision and care about my project really high. In general, I am very happy with the services that Feel IT is delivering. Of course, 100%, I would recommend Feel IT to a friend or a collaborator.
The perfect backup team for your IT needs
Our 24/7 Service Desk also offers flexible support plans to meet the needs of businesses of all sizes. Whether you need occasional support or ongoing maintenance, we can develop a customized plan that meets your specific requirements.
We understand that security is a top priority for businesses today. That’s why we employ the most advanced security measures and compliance protocols to ensure that your data and systems are protected against threats.
Our goal is to provide our clients with peace of mind, knowing that they have access to reliable and responsive IT support whenever they need it. Whether you’re a small business or a large enterprise, our 24/7 Service Desk is here to help you keep your business running smoothly around the clock.