24/7 SERVICE DESK

We provide round-the-clock support to businesses of all sizes. Our team of skilled professionals is available 24 hours a day, 7 days a week to help you with any IT issues you may encounter.

We understand that technology is an essential part of modern business, and downtime can be costly. That’s why we offer 24/7 Service Desk support to ensure that your business can continue to operate smoothly, even outside of regular business hours.

Our team of experts has years of experience in IT support and can handle a wide range of issues, from simple software updates to complex system failures. We use the latest tools and technologies to diagnose and resolve issues quickly and efficiently, ensuring that your business experiences minimal downtime.

01
INCIDENTS AND REQUESTS

02
REMOTE SUPPORT

03
TRACKING / REPORTING

HOW WE WORK

  • Our Process

24/7 service desk services are an essential component of modern businesses and organizations, providing round-the-clock support to address customer needs and ensure uninterrupted operations.

Whether it's an IT service desk or a customer support desk, these services play a crucial role in maintaining high levels of customer satisfaction and resolving issues promptly.

At its core, a 24/7 service desk functions as a centralized hub where customers, clients, or employees can seek assistance, report problems, or request information at any time of the day or night.

These service desks are staffed by a dedicated team of skilled professionals who possess in-depth knowledge of the company's products, services, and systems. They are trained to handle a wide range of inquiries, technical issues, and troubleshooting tasks efficiently.

CUSTOMERS

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// our clients

Customers testimonials

Virginie Brault
Virginie Brault
Best Restaurants Paris
Feel-It Services est notre partenaire depuis plusieurs années maintenant. Ce que nous apprécions le plus est leur extraordinaire réactivité et leurs connaissances tant au niveau développement que de la maintenance. Nous avons eu quelques épisodes urgents à gérer, que ce soit tardivement dans la journée, durant le weekend ou les vacances : il a toujours quelqu'un qui nous a répondu et nous a aidé ! Le fait d'être basé en Roumanie leur permet de nous offrir des tarifs intéressants sans en amoindrir les performances. De vrais partenaires !
Michaël Benchetrit
Michaël Benchetrit
Intervyo Israel
Feel IT has been an incremental asset in our company's evolution. They have consistently demonstrated great capability in delivering high quality results in the face of significant technological challenges. We warmly recommend Feel IT to any company wishing to find highly professional technical partners who are both loyal and friendly, and willing to go that extra mile!
Benjamin Benita
Benjamin Benita
MuseumWeek France
I discovered a very reliable, reactive and efficient team of IT experts whom not only provide high quality developments for our websites, but also recommendations based on our requests. It’s not only a service that feel-IT provides, you will also build a trustful relation!
Maor Bolokan
Maor Bolokan
Elyotech LTD
Feel IT is a great help for our business, they deliver great IT developers and dedicated HR, their processes, supervision and care about my project really high. In general, I am very happy with the services that Feel IT is delivering. Of course, 100%, I would recommend Feel IT to a friend or a collaborator.
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The perfect backup team for your IT needs

Our 24/7 Service Desk also offers flexible support plans to meet the needs of businesses of all sizes. Whether you need occasional support or ongoing maintenance, we can develop a customized plan that meets your specific requirements.

We understand that security is a top priority for businesses today. That’s why we employ the most advanced security measures and compliance protocols to ensure that your data and systems are protected against threats.

Our goal is to provide our clients with peace of mind, knowing that they have access to reliable and responsive IT support whenever they need it. Whether you’re a small business or a large enterprise, our 24/7 Service Desk is here to help you keep your business running smoothly around the clock.

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    FAQ

    24/7 IT support ensures that technical issues are resolved promptly, no matter the time of day or night, helping businesses minimize downtime and prevent costly disruptions. For organizations seeking reliable round-the-clock assistance, Feel IT Services provides comprehensive 24/7 IT support to keep operations running smoothly.

    With 24/7 IT support, businesses receive immediate help with IT issues, whether it’s a software update or a system failure, ensuring minimal downtime and uninterrupted productivity. Feel IT Services can deliver this continuous support, ensuring your business operates efficiently at all times.

    A 24/7 service desk can resolve a variety of problems, such as software updates, system outages, troubleshooting technical issues, answering customer inquiries, and offering product or service information. Feel IT Services provides 24/7 service desk solutions, covering all of these issues to ensure seamless operations.

    By offering round-the-clock support, 24/7 service desks ensure customers get timely assistance, helping resolve their issues quickly and maintaining high service standards. Feel IT Services offers this type of reliable service desk support, helping to enhance customer satisfaction.

    Having a 24/7 IT support team means reduced downtime, continuous productivity, enhanced security, and quick resolution of technical issues. Businesses can also enjoy peace of mind knowing that help is always available. Feel IT Services provides these benefits, ensuring businesses are never left without the support they need.

    By addressing IT issues immediately and using advanced tools for diagnostics and resolution, 24/7 IT support keeps downtime to a minimum and maintains business continuity. Feel IT Services uses state-of-the-art technology to ensure rapid response and resolution, so your business faces minimal interruptions.

    Advanced security measures like continuous monitoring, threat detection, and compliance protocols are used by 24/7 IT support services to protect systems and data. Feel IT Services integrates these top-tier security measures, ensuring your IT environment remains secure around the clock.

    Small businesses can significantly benefit from 24/7 IT support, as it provides quick, reliable assistance without the need for an in-house IT team, helping to reduce downtime and keep operations running smoothly. Feel IT Services offers cost-effective 24/7 IT support tailored to small business needs.

    24/7 service desk support plans are tailored based on a business’s specific requirements, whether they need occasional troubleshooting or full-scale system management. Feel IT Services works closely with each business to create customized support plans that meet their unique needs.

    A 24/7 service desk is vital for maintaining business continuity by offering uninterrupted support and quick resolution of IT issues, ensuring smooth operations and consistent service availability. Feel IT Services provides reliable service desk support to help businesses maintain their operational flow and avoid major disruptions.