About the role:
We are looking for an IT Support Technician to join our team in order to provide fast and useful
technical assistance on computer systems.
Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements:
- Good French spoken and written skills
- Good English spoken and written skills
- Ability to integrate and work in a team
- Solution focused and outside the box type of mentality
- Ability to adapt fast to new scenarios
- Excellent client-facing skills
- Availability to work in shifts including night shifts
- Ability to diagnose and resolve basic technical issues
What we offer:
- Competitive salary based on experience
- Supportive working climate with flexible work practices
- Lunch tickets
- Coffee, fruits and other goodies at the office
- Sport facilities
- Company-sponsored events
- Travelling opportunities in some project areas
- Career development opportunities (certifications / trainings /
conferences)
- Feel IT referral bonus
About us:
Feel IT Services is an IT services company that provides software development services, 24/7 service desk and cyber security penetration tests.
The headquarters of the company are based in Paris, while our skilled engineers are located in Iasi, Romania and Chisinau, Moldova.
Our Customers are mostly from Europe, UK and the US, and can be large International groups & corporations or SME, IT System Integrators & Managed services operators, Independent Software Vendors and Startups.
We develop a healthy culture based on: Quality, Flexibility, Transparency and Respect.